Shipping policy
Rare Blaq Shipping and Returns Policy
At Rare Blaq, we strive to provide our customers with high-quality clothing and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Shipping Policy
We ship using courier delivery.
Shipping is R150 to all areas of South Africa.
Return Policy
Conditions for Returns
1. *Return Period*: Items must be returned within 7 days of the delivery date.
2. *Condition of Items*: To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
3. *Proof of Purchase*: A receipt or proof of purchase is required for all returns.
Return Process
1. *Contact Us*: To initiate a return, please contact our customer service team at [email address] with your order number and the reason for the return.
2. *Return Authorization*: Once your return request is approved, we will provide you with a return authorization number and instructions on how and where to send your item.
3. *Shipping*: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
1. *Inspection*: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. *Approval*: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
3. *Partial Refunds*: Only partial refunds are granted for any items not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email address].
Consumer Protection Act (CPA) Compliance
Rare Blaq adheres to the Consumer Protection Act of South Africa. Under this act, consumers have the right to:
1. Return Faulty Goods: If the goods are found to be defective within six months of delivery, consumers are entitled to a repair, replacement, or refund.
2. Cooling-Off Period: Consumers have a right to cancel certain sales made through direct marketing within 5 business days of receiving the goods.
For more information about your rights under the Consumer Protection Act, please visit the [Consumer Protection Act website](https://www.gov.za/documents/consumer-protection-act).
Contact Us
If you have any questions about our return policy, please contact us:
• Email: blaq@rareblaq.com
• Phone: 0799912855
• Address: 472 Botterklapper St. Die Wilgers, Pretoria, 0184
Thank you for shopping with Rare Blaq!
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This policy ensures that our customers have a clear understanding of our return procedures while protecting their rights under South African law.